Episode 53: Upcoming Technologies to Delight Customers
Listen to Anuj Vaidya, Associate Director - Digital Products & Platforms at Cognizant
Anuj shares his latest innovations and how he uses the latest technologies to enhance customer engagement.
Timestamps:
00:00 - Introduction to the Industrial Innovation Podcast
01:22 Anuj shares his journey to his current role at Cognizant and his dedication to building a thriving community of industry-specific consulting professionals.
03:04 Anuj talks about one of his proudest achievements, building an industry-specific consulting community within Cognizant.
04:32 Anuj discusses the significance of omnichannel engagement and differentiates it from omnichannel transactions in the retail space.
06:37 Anuj delves into the use of generative AI in retail marketing and its potential impact on sales, brand perception, and efficiency.
11:51 Closing remarks and how listeners can connect with Anuj and explore collaboration opportunities with Cognizant.
13:14 Anuj's parting advice: Focus on practical insights and empathy to solve real problems through innovation in any sector.
14:11 Daniel and Anuj conclude the podcast with gratitude and anticipation for future discussions.
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